CAPSULE COMMITMENT

Book directly through our official website at https://www.capsuletransit.com and be assured that you will receive the best rate!

How are we assured?

If you find a lower available rate on other websites, we will match their price.
(Simply submit an email to us and our team will match the price after we complete the verification.)
Terms and conditions apply.


Terms & Conditions - Price Matching

1. The initial reservation must be made on our partnered online travel site (Agoda.com, Booking.com, Expedia.com, Traveloka.com, Tiket.com and Trip.com), and excluding travel agents.

2. Competing rate strictly refers to rates booked on any of the aforementioned sites. It must be for the same hotel, room type, number of guests, dates, length of stay and rate rules.


Why book directly through us?

No Hidden Fees - What you see is what you pay! No additional hidden fees and service charge.

Flexible Cancellation Policy - Enjoy flexible cancellation privilege which allows you to cancel your booking up to 1 day upon your arrival. No cancellation fees!

No Queues. Minimal Contact & Risks

We provide self-collection and contactless check in for all guests. (Kindly email us 1 day prior to your arrival for contactless check in and self collection arrangements.)

All bookings are eligible for free cancellation as long as you notify us at least 1 day before your check in. (Terms & Conditions apply.)

Flight Cancellation

If your flight has been cancelled by the airline, you can email and submit to us the supporting document to be entitled for the free cancellation.

Alternatively, you may choose to:
Option 1- Convert your stay to CapsuleCredits
Option 2- Keep your booking(s) up to a 12 month period.

For more cancellation related queries, kindly visit our FAQ.

CapsuleTransit is committed to ensure that our guests’ health and safety remain a priority especially during this time, which is why we have implemented these procedures as preventive and protective measures.

1. We sanitize each Capsule room upon every check out.
2. We practice Capsule Distancing.
3. We abide by the guidelines and SOP provided by the Ministry of Health Malaysia. (MySejahtera Apps)
   All guests must have their temperature scanned at the reception before entering the premise. Any guest with a temperature of 37.5°C and above will not be permitted into the hotel.
4. We record all of our crew's health conditions and temperature daily. Any staff with a temperature of 37.5°C and above will not be permitted into the hotel and will be advised to self-quarantine and visit the hospital for checkup.
5. Our hotel property and facilities are sanitised every 2 hours.